Privacy Policy

At SentryCORE, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request information about our services
• Subscribe to our newsletter or communications
• Submit inquiries through our contact forms
• Participate in surveys or provide feedback
• Attend our events or webinars

This information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

Technical and Usage Information

When you access our services, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access
• Click patterns and navigation paths

Security and Service Data

When you use our security services, we may collect and process:

• Log files and security events from your systems
• Network traffic data and metadata
• Threat intelligence and indicators of compromise
• Configuration data and security posture information
• Incident response and investigation data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver, maintain, and improve our security services and platform
• Account Management: To create and manage your account and authenticate users
• Communication: To respond to inquiries, send updates, and provide customer support
• Security Monitoring: To detect, prevent, and respond to security threats and incidents
• Analytics: To understand how our services are used and improve user experience
• Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials and newsletters (with your consent)
• Research: To develop new features and improve our AI models and algorithms

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our services. The types of cookies we use include:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and accessibility. You cannot opt-out of these cookies.

Analytics Cookies

We use Google Analytics to collect information about how visitors use our website. This helps us understand usage patterns, improve our services, and optimize user experience. Google Analytics collects information such as:

• Pages viewed and time spent on each page
• User journey through the website
• Geographic location (city/country level)
• Device and browser information
• Traffic sources and referral information

For more information about how Google uses data, please visit Google's Privacy Policy.

Session Cookies

We use session cookies to maintain your logged-in state when you access our services. These cookies are deleted when you close your browser or log out.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services. For more details, see our Cookie Policy.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who provide services on our behalf (hosting, analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or legal process
• Protection: To protect our rights, property, safety, or that of our users
• With Your Consent: When you have given explicit consent to share your information

All third parties are required to maintain the confidentiality and security of your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and monitoring procedures
• Compliance with industry security standards (ISO 27001)

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records and security logs

When information is no longer needed, we will securely delete or anonymize it. Security event logs and threat intelligence data may be retained for longer periods for compliance and security purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@sentrycore.com. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with a data protection authority if you believe we have not handled your information appropriately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms, to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

When you integrate our services with third-party platforms, those platforms may collect and share information with us in accordance with their own privacy policies.

11. Marketing Communications

With your consent, we may send you marketing communications about our products, services, events, and promotions. You can opt out of receiving these communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at privacy@sentrycore.com

Please note that even if you opt out of marketing communications, we may still send you service-related communications that are necessary for your account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@sentrycore.com.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

We process your personal data based on lawful grounds such as consent, contractual necessity, legal obligations, or legitimate interests. To exercise your GDPR rights, please contact our Data Protection Officer at dpo@sentrycore.com.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: